Frequently Asked Questions

We are working with direct operators, how can Power SMPP help to start with our own messaging business?

First of all, you are at the right place. iTextHub was conceived with the idea of empowering aggregators and resellers. We have spent more than a decade to design and develop an end to end solution. Our entire solution can be hosted on your own cloud such as AWS EC2, Google Cloud, Azure or even on your own premise. You can also explore our rental plans. All our rental plan comes with dedicated stand-alone system (VM) with a dedicated IP. This plug and play system can be delivered in just 3 working hours. So no worries of finding a hosting provider. Just pay the monthly rental towards platform charges and get the hosting completely free.

Can your system support ingoing and outgoing sms?

Yes, we support two-way messaging over SMPP and HTPP both. Our protocol adapter gives you flexibility to connect with wide range of vendors for MO and MT. Our upstream http connector also supports Oauth.

Can your product integrated with 3rd party payment gateway?

We are working on payment gateway module which will be ready by FY 2020-21

Can SMPP TO HTTP and vice versa flow of traffic is feasible with PowerSMPP?

Yes, iTextHub gives you the flexibility of protocol adapter. Our protocol neutral script is designed to accommodate various business requirement such as VAS  (Value added service) and Gaming server messaging requirements.

I have smpp clients who have to send sms to my http provider will PowerSMPP be able to support?

Yes, iTextHub is a protocol neutral application. You can accept messages from ESME (SMPP) Clients and forward towards upstream gateway using http protocol. We also support O Auth enabled REST API which is highly optimized for telcos like Telenor and Safaricom.

Can GOIP | Dinstar GSM gateway be configured with PowerSMPP?

Yes, majority of GSM gateway providers extends SMPP support in their GSM Gateway software. In fact iTextHub has the capability to match up the speed of GSM modem to avoid any rejection of SMS due to throttling. Our dynamic routing logic of X number of SMS per X minute takes care of throttling related issue.

Note: Must check the Model with your hardware vendor for SMPP support.

Do you support SSL for my domains or sudomains?

You can use SSL with iTextHub applications however, SSL configuration is outside the scope of PowerSMPP Support.

If you need help with configuring SSL, get in touch with your account manager. A one time installation and configuration charges will apply.

We do not support LetsEncypt.

Note: Digital Certificates are issued by trusted 3rd party CAs (Certification Authority) and provide verification that your Website does indeed represent your company, thereby verifying your company’s identity. Usually and public/private key pair is generated by you and public key (Also know as CSR) is shared with certificate authority to sign and certificate. Private key should not be shared with any one and is stored in your server. This private key is required by the web-server to validate the certificate. There are few vendors who generate this key-pair for you. They automatically generate a signed certificate using the public key and prompt you to save the private key. Do not forget to save share this private key along with the certificate if the key-pair is generated at vendor end.

What is TPS? What maximum TPS I can have with PowerSMPP?

TPS is number of overall SMS a system can process per second. It is over all capacity of the system. Our application comes with multiple variants starting with 100 TPS and goes up to 10K + TPS depending on your requirement. Hardware requirements changes based on TPS. Overall TPS can be scaled vertically as well as horizontally. You can get in touch with business team for same.

I have referred to the rental plan, who will provide colocation?

All our rental plan includes hosting, so you need not pay anything extra for co-location. Just pay for the rental towards platform charges. Though your instance will be hosted on a stand alone VM, but you need not to pay for hosting charges.

Can I get surety about technical support, how your support works?

Empowerment is our motto. Sometimes you may question our ability, but you can always count on our good intentions, positive attitude and an honest zeal to solve your issues. We have a passionate team backed by our founders, available to  support support your business from 10 AM to 11 PM IST. In case of any critical emergency, you are always there for you even on weekends and holidays. For us, you always come first.

Can I get the OS Specification on which iTextHub can be installed?

We recommend Ubuntu 16.04. All our dependencies are already tested on this version. Higher version of OS is not recommended because other dependencies may not be at pace with OS development and often causes issues.

Can I get free trial to check the performance and stability of application?

Yes, we always recommend you to go through the trial and check the performance and stability of the application with peak load and ensure that your benchmark is achieved. This will also give you an idea on you gets in terms of features. It may be noted that we have multiple modules shown in the demo panel; however you need to check in the plan and proposal about the modules you are opting for your requirement.

Can I able to provide white label reseller account to customers?

Yes, we have an optional white label module for re-sellers. Check in your plan and final proposal for same.

I want to know, is your software sufficient to run bulk sms business?

Correct. We provide plug and play start to end solution with integrated Retail, Wholesale, Billing and Routing module.

Can iTextHub be installed on VM?

Yes, you can install our perpetual license on any VM.

Can it be installed on our cloud?

Yes, you can install our perpetual license for iTextHub on any Cloud such as AWS, Google, Azure, and Digital Ocean etc.

Can I get the root access of the system ?

Unfortunately root access (SSH shell) of the VM is not available in monthly rental plans. However same can be extended for Enterprise plan when billed annually. A separate software license agreement is signed before providing any root access.

With single box how much TPS I can get?

Our recommend TPS over single box is 500 SMS per second.

Is International Billing supported? Can I do MCC-MNC based routing?

Yes, we have integrated billing module. Our MCC/MNC data base is already pre-populated in the application and can be opted during installation. You can create MCC/MNC based routing rules in the application.

Can I get the MCC-MNC and Prefix data pre-configured along with the application?

MCC/MNC data is pre-configured in the application however; mobile prefix data need to be developed by the customer for number translation. In case of flat country wise billing mobile prefixes are not required.

Do you provide graphical representation of the detail reporting analysis?

Yes we provide Graphical representation for deeper business insight.

Is API supported with iTextHub to send SMS, when the client sends sms with http api how will he get the dlr report with api?

Customers can configure a call back URL as their end point. Our application and forward the DLR in real-time to call back URL which can be processed by customer.

Does "powersmpp" send dlr to client's given dlr url eg:(http://clientsweb.com/dlr.php)

Yes. We call it call back URL

Does your smpp server have an api to check sms delivery status?

Yes, but we do not recommend polling. Its better to configure a call back URL to save system resource.

Does the platform support i.e short code, USSD code etc.

Our system supports Short code and Long code. USSD is a more kind of implementation. You can discuss your USSD requirement with our business team.

Do we need to change currency rate manually? If currency rates are changes it can be changed automatically or manually?

We have both the options manual as we as automatic. For automatic rate change you need to provide your exchange URL.

We need to change the color combination to match with our switch, theme, for this also time and cost.

Changing the theme for a large application such as iTextHub is not easy. We provide theme change as customized solution. Get in touch with business team for estimation. Do not expect anything less than 30-40 working days though depending on theme.

At one time how many numbers we can upload using the excel file.

Recommend value is 50K a higher value can be achieved if the end user is using high speed internet.

Where do we find API documentation?

When your customer login to the system, a dynamic Swagger based API document tab is shown in the retail control panel. You can also request for a PDF version of same to share it with your customers.

Does it support Multi-language?

Yes, we keep on adding new languages. Get in touch with business team for your requirement.

What is report retention period for the reporting to store in the database?

Storing report for longer duration has little trade-offs such as disk space and database speed. You can decide this value based on your daily traffic. At no point of time your live sent message table should grown more than 12-15 GB.

Which Database used in the back-end?

We use Open Source My-Sql.

How to decide report archiving policy with iTextHub?

Based on your daily traffic, you can decide your data archiving policy. Your live data should not grow more than 12-15 GB.

I can create reseller account and my reseller can also create account for their own clients including creating SMPP account from their resellers account for their own customers

Yes correct. It may be noted that you can create SMPP credentials but every one will be sharing the single SMPP server to accept traffic over SMPP.

Can my reseller have their own branding?

Yes. Reseller can have their own logo.

Unicode messaging and Two-Way SMS is supported?

Yes Unicode messaging (Language SMS) are supported by our system as long as it is supported by your Vendor.

Can you customize the API as per the client requirement?

We cannot customize any API. Being packaged applicated, scope for any customization is very limited. However you are request for any additional API for future releases if same is accepted by our engineering team and adds value to other customers.

What is your advantage as compared to other software providers?

Many, we provide wide range of plugins. Our application is highly scalable and can work in redundant environment. For a complete list of unique features visit (https://powersmpp.com/itexthub/)

How do enterprises use your platform?

We have many enterprise customers from BFSI segment. They mainly use our platform for a redundant solution with high availability for their OTP traffic. They connect with multiple telecom providers to facilitate load balancing and adaptive routing.

Are you connected with the local operators?

No. We just provide platform. You can bring your own customers and gateway and integrate into the platform. However based on our experience, we can recommend few gateway providers.

Do you offer API for HLR services?

No, we do not provide API for HLR lookup. However you can integrate HLR Dip as custom solution.

Note: In any case we do not recommend API based HLR lookup as it hampers overall performance of the system. Our recommendation is to build a HLR database. Querying a local database is faster than API.

What Add-on plugins you offer along with messaging solution?

Smart SMS, VAS, SDP, MO (Long-short code),  Excel. We are launching many more plugins soon this year.

Can WhatsApp and RCS integrated with PowerSMPP?

We are excited to launch these plugins very shortly. Stay tuned for same.

Do you support SSL?

You can use SSL with iTextHub applications however, SSL configuration is outside the scope of PowerSMPP Support.
If you need help with configuring SSL, get in touch with your account manager. A one time installation and configuration charges will apply.
We do not support LetsEncypt.
Note: Digital Certificates are issued by trusted 3rd party CAs (Certification Authority) and provide verification that your Website does indeed represent your company, thereby verifying your company’s identity. Usually and public/private key pair is generated by you and public key (Also know as CSR) is shared with certificate authority to sign and certificate. Private key should not be shared with any one and is stored in your server. This private key is required by the web-server to validate the certificate. There are few vendors who generate this key-pair for you. They automatically generate a signed certificate using the public key and prompt you to save the private key. Do not forget to save share this private key along with the certificate if the key-pair is generated at vendor end.

Can I get the root access of the system?

Unfortunately root access (SSH shell) of the VM is not available in monthly rental plans. However same can be extended for Enterprise plan when billed annually. A separate software license agreement is signed before providing any root access.

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