Monetization Opportunity:
Offer chatbot as a premium plugin or charge setup fees and monthly bot hosting. Upsell advanced features like CRM integration and analytics.
Team Inbox: Collaborative Customer Support
WhatsApp is not just for campaigns—it’s for conversational support. With a shared team inbox, customer support and sales teams can handle multiple conversations, assign tickets, add notes, and tag teammates—just like a modern helpdesk.
Monetization Opportunity:
Bundle the inbox in higher-tier CPaaS plans or offer it as a standalone SaaS solution with per-seat pricing. This is a sticky, high-retention tool.
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