There is no single answer to this. It depends on your traffic pattern, compliance and SLA. If high availability and sudden spike in peak load is a concern then you can go with enterprise plans with load balancer. LB1 is suitable if you are high on SMPP traffic. If you have mix of SMPP and HTTP, then LB2 will be the right choice. In case you are just getting started, you can go with Growth plan and gradually migrate to Enterprise plan
Yes, there is a setup fee for each plan, however it can be waved off by paying advance rentals. Please check the plan details for same. There are no hidden charges
Yes we do offer 12% discount on yearly payment
Yes we do. In fact we always insist our partners to go through the demo before placing your order. You get what you see in the demo. There should not be any gap in assumptions or communication. To avail demo, you need it to get in touch with our business team and book for a demo
Yes, you can pay quarterly payments in advance for your convenience but there is no discount available for same
Yes. Support is included with all rental plans. However channel of communication and response time may vary depending on the plan. All enterprise plans are eligible for a dedicated account manger during any emergency
All our applications are hosted on a dedicated machine. Upgrade requires a feasibility check first. There are multiple factors to be considered for upgrade such as Database size, downtime etc. You can get in touch with your onboarding engineer for same or reach out to our support team. Contact details are shared in the welcome mail. Downgrade option is not available due to technology bottleneck and other resource compatibility constraints
All our plans come with hosting. Currently lower volume plans are not available due to financial non viability.
Messaging applications are very IOPS (Disk Operation) intensive, hence we need to keep volume as the primary data point for any plan. Moreover, retention and reporting of messages for a longer period of time, has direct impact on volume / database size. Hence we benchmark all our plans primarily on monthly volume
All our plan comes with one month of commitment. You can send a support ticket to cancel your subscription with one month of notice
First of all be rest assured that your services will not be hampered even if you exceed the monthly quota. Excess traffic is billed on pro-rata basis and a separate invoice will be shared to you by our accounts team. If your usage persists, we recommend upgrading your plan to avoid any system crash due to excess load
Yes, for specific volume dependent deal, you need to reach out to our business team with your monthly volume requirement and peak load
Currently this option is not available
We do not offer any refund on our rental plans due to highly competitive pricing and operational cost. Further all our hosting arrangement with the datacenter, requires advance notice. Over and above lot of resources are required during onboarding, training and support which costs us a lot. We always recommend to see the demo and start with monthly rental and gradually move to quarterly or annual rental plans
