Error Code (Hex) Error Code (Decimal) Error Name Error Description 439 1081 Country Undef Country not defined by admin in master data manager 43A 1082 Invalid Network Network not defined by admin in master data manager 43B 1083 Price Undefined Pricing not defined by admin for respective country and network on the primary gateway 43C […]
Category: General FAQ
Why iTextPro supports only wildcard SSL certificate?
iTextPro application is designed on a distributed pattern. Multiple components are hosted as an individual service for better scalability. For example, API is hosted as a standalone application. In view of the above if you are installing SSL, it should be a wildcard. And every new wildcard SSL configuration is to be populated in all the applications, due […]
What is the total SMS character limit for SMS in iTextPro?
Maximum character length supported by iTextPro is 1224 SMS characters for plain text and unicode messages.
What is upstream and downstream?
When the messages are being sent from the Panel itself i.e. the Web interface, then it is considered as Upstream. Whereas, when the messages are being sent from ESME to the iTextHub panel then it is considered as Downstream.
Can I delete Reseller if it has end user?
No, the admin do not have authority to delete child user under a reseller. Only reseller can delete it’s child user by navigating to Admin >> Search User >> Delete User
Once the SMS gets failed or rejected, does iTextPro tries to resend it again?
Messaging works on store and forward mechanism, there is no way admin can automatically resend/retry to send the failed messages. A DLR to this effect is issued immediately. However admin can configure a fail-over gateway to handle such failure. It may be noted that billing is already done for such message, hence fail-over gateway cost […]
What will be length of SMS when I send a long SMS ?
Usually for single SMS, character length is 160 characters. If you type more than 160 characters then the SMS will get split in to multiple SMS as per the SMPP standards. While Available maximum character length in iTextWeb is Simple Text: 1200 characters, Unicode: 530 characters.
Why do we get logged out automatically form our account?
Every web application has a defined session time as a security feature. If no activity is detected by browser for a defined time, the session will expire, and user will get logged out from its respective account. In another case, if SPAM Validation is active for any respective account and if the system detects any SPAM words, […]
What are the types of messages supported
Our application is designed supports Normal, Flash, Unicode SMS. Unicode SMS also know as language SMS such as Hindi,Urdu,Arabic, Thai etc. Unicode Flash is not supported widely across the globe. Kindly check the documents provided by your Telecom operator for details. In certain countries Normal message as encoded as Latin-2 instead of default 7 bit […]