Yes, the admin time and Gateway time zone difference will impact your downloading of reports as you may see the report in either past or later days. The counts visible to Admin for the users and Gateways are for the respective timezones. the same can be verified by reading the Notes on the respective pages […]
There is no such recommendation for keeping the time zone of Admin. But it is always recommended to keep the time zone in sync for admin and users, hence it will sync the reporting module too.
No, you can not download a report for the last one year as the maximum retention period is 3 months only. (i.e. 90 Days). However, we do Sent Counts in the database for the same, which can be fetched from back-end as per campaign range requirement
Submit Date Stands for the date when the messages are being submitted to the gateway whereas the Done date stands for the date when the DLR is received. There is a time difference between these two because at times the DLR is received late and the application will update the same as the done date. […]
The retention period is as per the client. But the Powerspp will keep the Maximum retention period as 3 months (90 Days).
The messages which are submitted to the gateway vendor or failed at the application will be visible in the List view. (i.e. The messages which will be processed are visible). The list view will contain all the messages from all the interfaces. Note:- The SMS cost per message, total campaign count, Campaign Name are not […]
No, you cannot fetch the User’s email ID and Phone number from the Reporting Module, The same can be seen in the User administration module in the Client Detail List
It is useful in seeing the alerts like Services stopped, Credits added, Gateway Blacklisted, Failover Routed and etc.
No, you cannot download a report from the Business Insight. You can download a report user specific. (SMPP Reporting→ Download Report)
No, currently this is not available in current application