iTextPro has the response timeout of 160 seconds for each message request made towards the SMPP/HTTP gateway.
Category: Reporting
If I want to download a DLR report for last 1 year? How can I do that?
By deafult iTextPro application report retention period is of 90 days or less depending upon the volume of traffic. Report Retention for more than 90 days a different Database server is required, such data will only be available as archive and cannot be viewed on the application. You can reach out to our Business Team […]
What is the difference between Live Web Traffic and Gateway Queue?
Live traffic report displays the Live SMS Traffic count sent by your users from web interface, it also provides the option to check the Top 10 senders having high traffic consumption. For your better insights, it also displays your user’s account available balance in your base currency, along with the hierarchy of the parent accounts […]
Once the SMS gets failed or rejected, does iTextPro tries to resend it again?
Messaging works on store and forward mechanism, there is no way admin can automatically resend/retry to send the failed messages. A DLR to this effect is issued immediately. However admin can configure a fail-over gateway to handle such failure. It may be noted that billing is already done for such message, hence fail-over gateway cost […]
Why is there a time difference in SMS Delivery reports compared to the actual time of delivery in handset?
Submit Date Stands for the date when the messages are being submitted to the gateway whereas the Done date stands for the delivery time of SMS shown in reports is the time stamp recieved from the upstream gateway vendor, which may differ from gateway to gateway. Admin might notice a delay in these two different […]