Yes, if in case admin primary SMPP vendor gateway is having an outage or is in a non-functional state due to any reason, iTextPro automatically tries to reconnect the gateway at regular interval, once the reconnect limit is reached the gateway is marked as blacklisted and admin will be notified.
Event Viewer client option helps admin to monitor and collect all error and crash events that are affecting your user’s SMS traffic, full error log events are displayed to troubleshoot the problems. Please note: The logs are visible in the admin time zone.
This option helps you to capture the live message traffic entering in SMSC or going out, it’s used for troubleshooting the gateway or ESME user in real-time. This feature can be used when you don’t have a NOC team or don’t hold the network expertise.
ITextPro logs each message entered in SMSC or going out is logged for troubleshooting, a large amount of data is generated via PDU logger. iTextPro online PDU logger comes with a filter to trace the journey of any message in a single click for upstream [Gateway Vendor] and downstream traffic [SMPP User] and inspect the […]
In such scenario, below points to be verified by admin from SMPP user. Confirm if Client is able to telnet SMPP Server and Port. Confirm if Client is blacklisted on network level. What error code is received on Bind response on Live PDU capture. Once the admin is available with the above details, feel free […]
It’s the final state that the peer that initiates the “active close” ends up in and this can be either the client or the server. its a state that some sockets can enter and remain in for a relatively long length of time, if you have enough sockets in TIME_WAIT then your ability to create […]
If your SMPP user is blacklisted, in such case admin needs to be educate the SMPP user to follow the ESME blacklist rule and on further consent. Admin can whitelist the SMPP user by navigating to Configuration >> Manage Interface >> Search User >> Edit >> Advanced Settings >> BlackListed as False
The routing simulator is a handy tool to simulate and visualize all the qualifying best matching MT rules to route your SMS traffic. Admin needs to enter the below details to get the desired results. User: User account for which the routing rules are to be simulated. Enter source: Enter the specific sender id or […]
At times a rouge ESME User can hamper the performance of your iTextPRO SMPP server, It may be due to misconfiguration or faulty implementation/software at your partner’s end. To protect and avoid causing any further damage to your server performance, you can define a rule to permanently drop any request for any rouge ESME client.