Category: General FAQ

Take Server access ( RDP ) and Navigate to SERVICES Check the status of the services ( Running / Stopped / Stopping ) If it is in Stopped state >> It will give you an option to START only >> Start the services If it is in Stopping state >> Navigate to Task Manager >> Search for […]

 iTexthub application is designed on a distributed pattern. Multiple components are hosted as an individual service for better scalability. For example, CDN is hosted as a stand-alone app so that both User and Admin panel share it. API is also hosted as a standalone application. In view of the above if you are installing SSL, it […]

Yes, in case of any disconnection suspected by iTextHub, the iTexthub will try to auto reconnect by sending the rebinds request to SMPP gateway, if still gateway does not respond to bind request, the gateway is marked as blacklisted by the application and email alert is fired to admin.

 iTextHub has the response timeout of 30 seconds for each message requires made towards the SMPP/HTTP gateway

The application will wait for DLR only for 24 hours, after that DLR will be not be updated by the iTexthub

 Itexthub works on submission-based module every message sent to the VENDOR GATEWAY will be charged from the user account.

 DLR compensation is the feature to generate the fake DLR but please note such messages falling into this category will not be submitted to the operator, application will generate the fake DLR at application level itself irrespective of any destination, this is used by admin to increase profit margin.

 Reserved Characters: Encoded format in API: The HTTP standards basically say that (”) is equivalent to a space character, so if you want to preserve the (”) in the URL, then it should be encoded in the query string.Another character that has semantic importance in the query string are (&), (#) which is used to separate […]

 As per SMPP protocol, DLRs are issued to all connected TxR/Rx binds with same system ID, irrespective of their location. In case of multiple binds DLRs are distributed randomly to all such nodes bearing same system id.

 As per the SMPP protocol, On SMPP:submit_sm  the UDHI (User Data Header Indicator) in the esm_class parameter : esm_class = 0x40 x1xxxxxx is set in the esm_class field to indicate udhi is true The concatenation UDH values are inserted at the start of the message body. For example Message 1 (UDH+153 chars length message): esm_class = 0x40 x1xxxxxx short_message = 0x05 […]