Yes, if in case admin primary SMPP vendor gateway is having an outage or is in a non-functional state due to any reason, iTextPro automatically tries to reconnect the gateway at regular interval, once the reconnect limit is reached the gateway is marked as blacklisted and admin will be notified.
Articles Tagged: DLR
How long does the iTextPro waits for the DLRs?
With respect to the SMS submit date and time, the iTextPro application wait’s for 24 hours for the DLR request from the vendor gateway.
If I want to download a DLR report for last 1 year? How can I do that?
By deafult iTextPro application report retention period is of 90 days or less depending upon the volume of traffic. Report Retention for more than 90 days a different Database server is required, such data will only be available as archive and cannot be viewed on the application. You can reach out to our Business Team […]
Why is there a time difference in SMS Delivery reports compared to the actual time of delivery in handset?
Submit Date Stands for the date when the messages are being submitted to the gateway whereas the Done date stands for the delivery time of SMS shown in reports is the time stamp recieved from the upstream gateway vendor, which may differ from gateway to gateway. Admin might notice a delay in these two different […]