What is Throttling?

Throttling is the process of limiting the number of requests  you can submit to a given operation in a given amount of time. A request can be when you submit the campaigns. Throttling protects the web service from being overwhelmed with requests, messages gets failed with error code 0x00000058 (throttling error, 88 decimal value). Tips to […]

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What is TON and NPI in SMPP Gateway?

TON stands for Type of Number: it specifies whether the number is a full International Number (i.e. needs the + prefix), or a Country Code Number, or an alphanumeric sender (i.e. includes up to 11 characters of alphanumeric sender id, quite useful for branding/advertising). NPI stands for Numbering Plan Indicator: it specifies which type of numbering standard […]

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What is a whitelisted IP Address in API and SMPP User?

IP Address whitelisting is a security feature often used for limiting and controlling access only to trusted users, IP whitelisting allows you to create lists of trusted IP addresses or IP ranges from which your users can access your domains. API IP Validation: On enabling this option iTextPro application validates the configured whitelisted IP address […]

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MT Routing Rule priority structure?

There are 3 type MT Routing Rule which can be applied to a user 1. Global 2. User Specific 3. User Group Specific The highest priority is always given to User-Specific Routing irrespective of the priority number given to Global. But, when a user falls under both User Specific and User Group specific rules then […]

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What is the purpose of Manage Services?

Manage services display’s you the list of background & foreground services about the iTextPro, Expert knowledge is required to manage these services. These services are displayed for viewing purpose only along with the application version, though you can stop and start a service from the web interface but should be used judiciously as it may […]

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Is it possible to route SMS traffic from one user to multiple gateways?

Yes, it is possible. The routing policies which allow the same are Round Robin: This routing policy allows you to select multiple gateways andhelps you to automatically route the SMS traffic among multiple gateways so that it’s utilized equally and optimally Distributed: This routing policy allows you to distribute your SMS traffic among multiple gateways, […]

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What is a Master Failover Gateway?

This is a global setting to define a failover gateway, having A to Z connectivity SMS traffic routed to the master failover gateway in case of any outage experienced in a primary gateway. Any Premium or existing Gateway that is identified to have a more stable and reliable TCP connection with SMPP Gateway can be […]

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What is upstream and downstream?

When the messages are being sent from the Panel itself i.e. the Web interface, then it is considered as Upstream. Whereas, when the messages are being sent from ESME to the iTextHub panel then it is considered as Downstream.

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What is the difference between Manage Email and Manage Notification?

Manage event mentions the event to which the email alerts will be triggered. The admin can modify as to which email id( the one entered for invoice/technical/profile) the alerts need to be triggered. For manage notification if a certain notification (can be a alert or promotional content) that the admin wants to send all his […]

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